2. CONSUMER CHARTER FOR SENIORS
Whereas #1 Federal public institutions and companies under federal jurisdiction should provide lasting value for elderly consumers by offering accessible customer support as a written and publicized policy.
Whereas #2 Direct customer support must be available to vulnerable elderly consumers who lack the means or ability to use technology such as tablets, computers, and cell phones.
Whereas #3 Penalty fees are often applied to seniors unable or apprehensive about making online purchases.
Whereas #4 The Ombudsman for Banking Services and Investment (OBSI) lacks the power to implement decisions regarding unethical business practices and aggressive sales tactics by banks, financial institutions, and financial advisors.
Whereas #5 Ethical corporate behavior should ensure clear contract terms in simple language, along with direct access to a customer service representative and transparent refund/cancellation criteria.
Whereas #6 Similar to the federal government’s gender policy analysis, there is a need for a senior’s policy analysis across federal departments and agencies to prevent challenges for senior consumers.
Resolved:
#1 The National Council of Women of Canada (NCWC) adopts as policy the establishment of a Consumer Charter for Seniors.
#2 The NCWC urges the Government of Canada to establish and implement a Consumer Charter for Seniors, ensuring broad consultation with seniors across Canada.
#3 The NCWC urges Local and Provincial Councils of Women to work with government representatives to establish and implement a Consumer Charter for Seniors.